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Privacy Policy

At PACS Tools LLC, we are committed to protecting your privacy. This policy outlines our practices regarding the collection, use, and protection of your personal information. By using our services, you consent to the practices described in this policy.

Collection of Personal Information

We collect personal information directly from you to facilitate our support services. This information is handled in accordance with HIPAA and DICOM standards to ensure the security and confidentiality of patient information. We do not sell your information to third parties or use it outside the scope of our provided services. In cases of observed illegal activity, we may disclose your information to authorities as detailed in our Terms of Service.

Use of Personal Information

Your personal information is used solely to support your use of our services, in compliance with HIPAA and DICOM regulations. We do not use your personal information for marketing or any unrelated purposes. Should we detect any illegal activity during our support interactions, we may report this to authorities, as outlined in our Terms of Service.

Disclosure of Personal Information

We do not share your personal information with any third-party service providers or other entities, except as required by law. Access to your personal information is restricted to authorized personnel who are trained in handling sensitive information in accordance with HIPAA and DICOM standards.

Security of Personal Information

We employ industry-standard security measures designed to protect your personal information from unauthorized access, use, or disclosure. We continually assess and update our security practices to safeguard your data.

Data Retention

PACS Tools LLC retains personal information only for as long as necessary to fulfill the purposes for which it was collected, as required for our legitimate business purposes, or as necessary to comply with our legal obligations. Typically, we retain your personal information for the duration of our relationship with you, plus a reasonable period to respond to any inquiries or to deal with legal, tax, accounting, or reporting requirements. Personal information may be held for longer periods where extended retention periods are required by law, regulation, or professional standards and in order to establish, exercise, or defend our legal rights.

Upon the expiration of the retention period, or when no longer required for our legal or regulatory obligations, your personal information will be securely deleted or anonymized, so that it can no longer be linked back to you.

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under this age. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

Changes to Our Privacy Policy

We reserve the right to amend this privacy policy at any time. Changes will be posted on our website along with the revision date. We encourage you to review our privacy policy periodically.

Contact Us

If you have questions or concerns about our privacy policy or practices, please contact us via email at

Revised 4/13/2024

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